Shipping & Returns Policy

SHIPPING & RETURNS

OXZGEN products are only available in the United States and the Virgin Islands. Orders process within 24-48 hours of receipt. The average* transit time is 5-10 business days (holidays may impact this time frame) unless expedited and may vary based on location. Shipments outside the 48 contiguous United States may experience longer transit times.

Free Shipping on all purchases over $99.* (*Excludes Bulk Wholesale and Mix & Match Purchases. A 3% Shipping & Handling Fee applies.)

$7.95 Shipping Fee applies to all purchases under $99.

Once the carrier shows the order has been successfully delivered, it is considered fulfilled and complete. OXZGEN is not responsible for lost or stolen items and will not provide replacements.

Expedited shipping & insurance may be offered and if selected, the associated costs will be charged to the customer at the time the order is placed. Requests for expedited shipping or insurance after the order completes will not be honored.

Shipping & handling fees are non-refundable. OXZGEN is not responsible for refunding fees if the carrier fails to fulfill their commitment.

Expedited shipping requests are processed upon receipt of the order during business hours. Based on the time of day and the carriers’ pick up times, the order may ship the same day or be processed with priority the next business day.

We do not expedite to PO Boxes.

If an order is returned to OXZGEN with insufficient postage, the customer is responsible for the additional fee. Similarly, if the customer requests the package be reshipped, the customer is responsible for the subsequent shipping & handling fees.

Returns and Refund Policy

Products can be returned within 15 days of the order date. Returned products must be unopened, unused, and in a resalable condition. Returns can be initiated through any of the following methods:

Email OXZGEN; [email protected].
Call OXZGEN; United States; 1-844-5-OXZGEN (1-844-569-9436)

Product(s) must be returned to OXZGEN at the address below. Refunds will be issued, minus shipping & handling and a 25% Restocking Fee, once product has been received by OXZGEN and has cleared the inspection process. Eligible refunds will be made to the billing method used for the original purchase for Customers while existing & former Representatives will be refunded to an eGift Card. Refunds will be authorized within 15 days of receipt of the returned product by OXZGEN.

Please note: This OXZGEN Returns and Refund Policy supersedes E.P.I.C. or any other Vendor, Client Policy. For E.P.I.C Representatives (including former Reps), once you have earned commission on a product, and are outside of the 15-day Return Period, you are no longer eligible for a cash refund and will receive store credit.

Process for Return

In order for a product return to be processed efficiently, we request that you:

Initiate return for a refund by email or phone.
Provide your original order number and reason for return.
On the outside of the return shipment box, clearly print the original order number in indelible ink. Packages without visible order numbers may be rejected by OXZGEN & returned.
You are responsible for prepaying all shipping costs related to the returned items. OXZGEN does not accept collect packages.
You are encouraged to add a prepaid tracking or delivery confirmation service to all return packages. If the returned product is not received by OXZGEN, it is your responsibility to trace the shipment.

Please mail your return package with the order number visible on the package to;

OXZGEN Returns
40180 US Highway 19 North
Tarpon Springs, FL 34689

Damaged or Incorrect Product Policy

If a product is missing or the product you received is incorrect or damaged, you must notify OXZGEN within 72 hours of receipt of the shipment. We require a picture of the incorrect or damaged order and a copy of the invoice that was included in your package. Once all documentation has been received and confirmed by OXZGEN to be unopened, unused, & resalable, your replacement items will be sent within 15 days. You may be required to return the damaged order. We may request the return of any item prior to replacing it.

To initiate the exchange, contact OXZGEN through any of the following methods:

Email OXZGEN Support at [email protected].
Call OXZGEN; United States; 1-844-5-OXZGEN (1-844-569-9436)

OXZGEN will honor the exchange if the product is damaged or incorrect due to OXZGEN error.

If an order is returned and OXZGEN determines the product is not damaged nor fulfilled in error, the customer is responsible for all return shipping charges and/or a 25% Restocking Fee.