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Shipping & Returns

OXZGEN Shipping & Returns Policy

 

OXZGEN items are sold and shipped only within the boundaries of the United States.  No shipments can be made to:

  • APO / FPO.
  • PO Box addresses.
  • Freight forwarders.
  • Addresses outside of the United States.

The shipping & handling cost to process and ship your order is determined prior to application of any discounts or promotions.  Cost varies based on location.  All products are expected to be in stock.  However, if a product is on backorder, customers will be notified by email within 7 days of their order date.  Most orders will be fulfilled within 10 business days, but could take up to 30 business days.  Orders are shipped on business days only.  Business days are Monday-Friday, excluding federal holidays within the United States.

 

Returns and Refund Policy

Products can be returned to receive a full refund within 15 days of order.  Returned product must be unused, unopened, and in resalable condition.  Returns can be initiated through any of the following methods:

  • Email OXZGEN Support at [email protected].
  • Call OXZGEN Support at 1-844-5-OXZGEN (1-844-569-9436).

Product(s) must be returned to OXZGEN at the address below.  Refunds will be issued, minus shipping and handling, once product has been received by OXZGEN and has cleared the inspection process.  Eligible refunds will be made to the billing method used for the order and will be authorized within 15 days of receipt of the returned product by OXZGEN.

 

Process for Return

In order for a product return to be processed efficiently, we request that you:

  1. Initiate return for refund by contacting OXZGEN Support by emailing [email protected]  or by calling 1-844-5-OXZGEN (1-844-569-9436).
  2. Provide your original order number and reason for return.
  3. On the outside of the return shipment box, clearly print the original order number in indelible ink.  Packages without visible order numbers may be rejected by OXZGEN.
  4. You are responsible for prepaying all shipping costs related to the returned items.  OXZGEN do not accept collect packages.
  5. You are encouraged to add a pre-paid tracking or delivery confirmation service to all return packages.  If returned product is not received by OXZGEN, it is your responsibility to trace the shipment.

Please mail your return package to the address provided below:

OXZGEN Returns
40180 US Highway 19 N
Tarpon Springs, FL 34689

 

Damaged or Incorrect Product Policy

If the product you received is incorrect or damaged, you must notify OXZGEN within 72 hours of receipt the shipment. We will require a picture of the incorrect or damaged order, and a copy of the invoice that was included in your package. Once all documentation has been received and confirmed by OXZGEN, your replacement items will be sent within 15 days. You will not be required to return the damaged order. We may request return of any incorrect items sent prior to replacing with correct item.

To initiate the exchange, contact OXZGEN through any of the following methods:

  • Email OXZGEN Support at [email protected] with order number, product issue, and picture.
  • Call OXZGEN Support at 1-844-5-OXZGEN (1-844-569-9436).

OXZGEN will honor the exchange if the product is damaged or incorrect due to OXZGEN error.  If an order is returned and OXZGEN deems the product is not damaged nor was it fulfilled in error, the customer is responsible for applicable shipping charges.

Please mail your return package to the address provided below:

OXZGEN Returns
40180 US Highway 19 N
Tarpon Springs, FL 34689